PROFILE: CANADIAN MARKETING EXCELLENCE It commenced as a one-store shop in Hamilton in 1964 founded by famous hockey gamer Tim Horton. By 1967, there were 3 Tim Hortons stores open for business within the first good franchisee, Ron Joyce (who currently serves as chairman senior of the TDL Group). Since that time, Tim Hortons has grown to 2527 stores (2343 in Canada, 184 in the United States) and over US$800 million in revenue.
Which has a 13-year total average development in sales of 7. 1% in Canada and 17. 5% in the United States, Tim Hortons is definitely one incredibly successful caffeine and doughnut shop.
Just how this local operation changed into an international operation company and a major Canadian cultural icon, with a speedily expanding U. S. existence, has everything to do with a very well-planned and cautiously executed marketing strategy. Tim Hortons’ core strategy is the reason for its success. On it is most basic level, the Harry Hortons’ promoting team has established a brand that represents an idealized image of the Canadian national character: friendly, neighbourly, unpretentious, softly playful, cost-effective, trustworthy, and clean. The corporation measures almost everything it does against this list of manufacturer values. In everything we do, we now have always dedicated to the concept of being friendly, unpretentious, good neighbor you’d desire living down the block from you, says Cathy Whelan Molloy, TDL’s vice-president of brand advertising and merchandising. It also uses considerable customer and franchisee research, and other client research, to make sure its products, service, and marketing communications fit the ideals. Furthermore, the organization indicates unwavering determination to this perspective and method for over 30 years. Tim Hortons has executed this kind of core technique through many years of innovative marketing plans.
It was major Canadian agencies to make use of the benefits of sports activities marketing. The first stores were coated blue and white to capitalize around the fame of Tim Horton himself”a Barcelone Maple Maple leafs legend. It has developed a serious presence in local areas with the creation of the non-profit Tim Hortons Children’s Foundation. The foundation benefactors an estimated thirty-three 000 kids in Timbit hockey institutions annually and operates five camps at which underprivileged Canadian and American children enjoy ten summer time days and five winter days of activities. Developing Advertising
Strategies and Plans two CHAPTER 2All of the company’s campaigns are made to communicate a good and believable truth about the Canadians who go to Tim Hortons. Effectively, “Tim Hortons dares to hold an image up to Canadians and issues them to like what they discover, says Philippe Garneau, a partner in Toronto’s Garneau Wurstlin Philp Brand Architectural. For example , in 2002, the organization ran a television ad-campaign called “True Stories. These were a number of vignettes depending on hundreds of ideas the company gets from its customers every year.
The campaign featured Canadian sailors and pupils abroad trying to get their correct of Harry Hortons caffeine. In 1976, Tim Hortons changed the eye of doughnut consumption permanently with the intro of Timbits. It has been capable of use this item in the company’s marketing strategy to keep to build the playful, friendly nature of the trademark. Of course , not any discussion of Harry Hortons will be complete with no one of the most good annual advertising tools in Canadian background: the “Roll Up the Rim to Win customer incentive program that offers prizes ranging from coffee and doughnuts to luxury vehicles.
In one of the greatest examples of just how Tim Hortons used the program to build the rand name, the company shown a TELEVISION SET spot featuring Canadian resident crossing over the U. H. border. When ever asked to prove his nationality towards the immigration expert, the character merely rolls his Rs although speaking the phrase “roll up the edge to get. These types of investments forked out off. Of these surveyed inside the Canadian Organization poll of Canada’s greatest and most detrimental brands, Harry Hortons was the clear winner, with 40 percent of these who responded to the vote (conducted by Strategic Counsel and Spencer Francey Peters).
What is more outstanding is that ninety five percent of the company’s 2500-plus outlets are owned simply by franchisees, which can have self-employed ideas with what Tim Hortons is about. However , creating courses to ensure that the business builds the brand and develops the business collectively has been essential to the overall strategy. New dispenses must result in a seven-week training curriculum before choosing ownership of stores. Furthermore, the company offers strict quality control requirements. It routinely surveys and inspects stores, including looking at everything from how fast and friendly the staff is to perhaps the trash in he building has been removed. But it is usually not through hierarchical, heavy-handed intervention it creates good brand dedication from the franchisees, it is through a well-developed inner strategy that actually works to ensure the success of each franchisee. For example , the “Roll Up the Rim to Win promo was created specifically for boost caffeine sales in the warmer early spring months. Although franchisees conclude giving away 1000s of free capuccinos and doughnuts (in 2005, winners redeemed over 20 million food prizes), the advertising drives sales growth.
Consistently keeping customers coming back each day (sometimes twice or thrice a day) is Bernard Hortons’ concern. In this deeply competitive industry, it does not consider much more than a stale doughnut or a cup of frosty coffee to shed a customer. However consumers retain lining up. (Tim Hortons had a 68 percent share in the “most often coffee acquisitions in the 1st quarter of 2004, although Starbucks and Second Cup had six percent and 3 percent respectively. ) Part of this kind of success is usually believed to control from Harry Hortons’ decision in the 1980s to drop the “Doughnuts from its name and carve out a distinct segment as a “breaktime restaurant.
Today the company attracts consumers who would like to stop in to get soup and sandwiches along with those basically looking for a espresso. Interestingly, one of the brands that Canadians manage to identify with the majority of closely is really owned by Americans. In 1995, Ron Joyce distributed the company pertaining to US$450 million to Ohio-based Wendy’s International Inc. In 2003, Harry Hortons sales represented practically 20 percent with the fast-food giant’s retail revenue, and the Harry Hortons operations in both 36 PORTION ONE Understanding Marketing ManagementCanada and the United States posted the best same-store revenue growth inside the entire business.
Sources: John Gray, “King of the Cruller: Our Study Crowns Tim Hortons the Best-Managed Manufacturer in the Country, Canadian Organization Magazine On the net, www. canadianbusiness. com, 06 6, 2004 (viewed Come july 1st 12, 2004), “Before Tims Was Tims, abbreviated and excerpted from “Tales from Underneath the Rim: The Marketing of Tim Hortons by Ron Buist, Marketing Magazine Online, www. marketmag. ca, September 22, the year 2003, (viewed July 12, 2004), Terry Poulton, “Long Live the Twice Double, Strategy Journal Online, www. strategymag. com, July 29, 2002, s. 9 (viewed July 12, 2004), Wendy’s International Inc. Investor Presentation, June 2004, www. wendys-invest. com (viewed July doze, 2004), Tim Hortons Site, www. timhortons. com (viewed July 12, 2004). A vital ingredient of the marketing managing process is definitely insightful, creative marketing strategies and plans that can guide advertising activities. Growing the right marketing strategy over time requires a blend of discipline and flexibility. Companies must stick to a strategy although must also locate new ways to constantly boost it.