Helpful Tips on How to Create a Great Customer Service Resume

Would you like to work in a customer service field? There are certain requirements that applicants must match in order to get a job, and even if you have all the needed traits and skills, it’s only halfway, since it’s also important to convey this information in your writing. You may find it difficult to create a good resume as it’s crucial to make sure that the customer service resume has all the necessary information, is well-structured, and concise. Keep reading this article to find out how to achieve this.

Learn the Requirements

Before making a resume, go through the job description to understand what the potential employer wants to find. Obviously, the responsibilities of a customer service representative include making clients happy no matter what. While describing soft skills is important, you also want to back this information with previous experiences.

Usually, employers are looking for the following qualities: responsible, great communication skills, friendly, polite, stress-resistant. Other factors depend on the job position. If you believe that you would perfectly suit for a certain customer service job, start writing a draft of the resume.

Write Your Resume

The process of creating a perfect resume consists of several stages, which you’ll go through one by one. This is how you’ll write a paper in a hassle-free manner.

Prepare a Draft

Here, you’ll need to include all the information relevant for the job position, including the following:

  1. Your name and contact information;
  2. Education;
  3. Work experience.

Also, make a separate section in order to list your customer service skills.

Hard skills to add to the paper include:

  • Computer competence;
  • Programs (Excel, Word, etc.);
  • Languages;
  • Typing skills and others.

Soft skills to add include the following:

  • Attentiveness;
  • Persuasion skills;
  • Creativity;
  • Conflict resolution;
  • Decision-making;
  • Leadership;
  • Politeness;
  • Responsiveness and others.

Add other sections in the resume if they can help you make the right impression. It’s also recommended to search for templates on the Internet because they can give a few interesting ideas on what sections you can add to the resume.

Check out Paper

Once the initial version of your paper is ready, edit it by crossing out everything unnecessary and re-writing parts of the text, which seem incomplete or unclear. All the data should be well-structured, so remember to use bulleted lists, sections, etc. Inserting a good photo in the paper will also increase the chances of being contacted back with an offer to go to an interview.

Make sure that the length of your resume matches standards — a preferable length is one page, sometimes it’s up to two pages. Once editing is completed, proofread the paper. This means that you’ll need to check it again to find all the mistakes in your work to correct them. Often, it’s difficult to spot errors in your own writing, so you can use different software programs or ask someone for help with that.

Evaluate the Design<

Today, applicants can use plenty of possibilities for designing their resumes. If you know how to use special programs, make the design by yourself, but it’s also possible to use a nice template. Just download it, customize, and fill it out with the relevant information. Choosing the right colors, design elements, and layout will also contribute to a good impression that the resume may make on the reader.

What If You Do Not Have Relevant Experience?

If you have not previously worked in the customer service field, try to figure out which work experience or achievements are suitable for adding to your paper. Apparently, you’ll describe cases of dealing with other people, managing tough situations, and including other details relevant to the job.


Since it’s a resume you need to write, there is lots of freedom in terms of customization. Pick a few interesting templates on the Internet to get an idea of how the paper should look like. Try to recall the experiences and situations in your life proving your ability to manage different situations and provide great customer service. While listing soft skills can help, do not make a long list, and it’s better if all your claims are backed with real experiences.