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Millennium Travel Corporation (MTC) travel agency strategies to become a market leader by augmenting its human travel agents with an automated travel agent system intended for processing airline flight reservations. The automated travel around agent can intermediate between travelers and the MTC corporate computing system, which extrémité with business airline reservation services (e. g.
, SABRE). Such as a human travel agent, it will assist travellers in reservation, changing, and canceling airline flight reservations. In the event, for any explanation, a traveler making a flight booking travel request prefers individual assistance, she will have the option to interact straight with a human being travel agent.
The THIS BRAND automated travelling agent system will procedure a wide range of trip reservation service requests. These include, but are certainly not limited to:
¢inquiring about travel arrangements and airfares, ¢making, changing, and canceling traveler single profiles and accounts, ¢booking, changing, confirming, and canceling air travel reservations, ¢generating travel itineraries.
Service Ask for Transaction
A user with a valid system account and a valid travel accounts logs into the system, needs to publication a air travel reservation, picks a air travel, selects a payment approach, and identifies delivery services for the flight tickets and travel itineraries. The system can accommodate the two individual and company traveler makes up domestic and international air travel reservation travel around requests.
Program Requirements
The travel agent system has to be capable of providing fast, accurate, and courteous (“user friendly”) companies for all demands supported. The device must be capable to:
¢answer queries about plane tickets and costs, ¢generate, modify, and end traveler users and travelling accounts, ¢make, change, finish, and cancel reservations, ¢obtain payment approach and check traveler credit line, ¢generate travel and leisure itineraries and arrange for delivery of flight tickets and flight itineraries. Types of ticketed delivery solutions include: snail mail, courier, and airport pick-up, types of itinerary delivery services incorporate mail, fax, e-mail.
Long term Capabilities
While at the first the system will concentrate on ticketing flight reservations, in the future it is anticipated to be able to:
1)Make hotel and rental car bookings.
2)Issue “ticketless” reservations. For instance , “ticketless” flight reservations will work as follows: travel companies making air travel reservations can issue travellers confirmation amounts (and not only a ticket). On the airline door the traveller will show picture identification plus the gate agent will find the air travel reservation and issue a boarding pass.
