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1 . Introduction: Pakistan Telecommunication Company Limited (PTCL) is a mega corporation and a respected telecommunication authority in the State of Pakistan. The corporation delivers and enforces policies pertaining to the telephonic services nation-wide and is the backbone to get country’s telecommunication infrastructure irrespective of arrival of the dozens various other telecommunication companies, including Telenor Corps and China Mobile Limited.

The corporation managed and operates around ~2000 telephone exchanges across the country, offering the largest set line network.

Data and backbone services such as GSM, CDMA, Broadband Internet, and IPTV, wholesale are an increasing component to its business. From the start of Articles, Telegraph Office in 1947 and business of Pakistan Telephone, Telegraph Department in 1962, PTCL has been a significant player in telecommunication in Pakistan. Inspite of having established a network of gigantic size, PTCL workings and policies have attracted standard criticism from all other smaller providers and the city society of Pakistan.

Pakistan Telecommunication Organization (PTC) took over operations and functions from Pakistan Telephone and Telegraph Department under Pakistan Telecommunication Corporation Take action 1991. In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the basis for PTCL monopoly over simple telephony in the country. The procedures of the Code were given permanence in October mil novecentos e noventa e seis through Pakistan Telecommunication (Reorganization) Act.

A similar year, Pakistan Telecommunication Organization Limited was created and outlined on all stock exchanges of Pakistan PTCL launched its cellular and data services subsidiaries in 2001 named Ufone and PakNet correspondingly. Probably none from the brands made it to the top slots inside the respective contests Lately, however , Ufone experienced increased its market share in the cellular sector. The PakNet brand has effectively blended over the period of time. Recent DSL services introduced by PTCL reflect this by the launch of a new brand name and operation from the service staying directly closely watched by PTCL.. 1 Perspective To be the leading Information and Communication Solution Provider in the region by obtaining customer satisfaction and maximizing shareholders’ value’. The future is unfolding around all of us. In times to come, we are the link which allows global conversation. We are striving towards mobilizing the world for future years. By becoming partners in innovation, our company is ready to form a future that gives telecom providers that bring us closer. 1 ) 2 Objective To achieve our task by having: A great organizational environment that fosters professionalism, determination and quality * A setting that is affordable and top quality conscious 5. Services which can be based on the most optimum technology * “Quality” and “Time” conscious customer care * Endured growth in earnings and profitability four. SERVICES OF PTCL Pakistan Telecommunication Organization Limited not simply Provides Typical telephone facilities, it also provides optical fibers services towards the private sector. We can briefly talk about below the catalog being offered by PTCL.

Essentially PTCL split their providers into two parts. you Services pertaining to consumers2. Companies for corporate and business customers 4. 1 Providers for Customers These providers are quite simply for the common users (Individual/home users) all those use mobile phone in their home/work place and they are generally basically low business users. a) New Telephone Contacts: As mentioned before, PTCL is usually presently the only telecom company, who presented fixed-line telephony in the country. So whenever, any Private business concern or any individual needs a new telephone connection for supply of cell phone service. ) Value Added Solutions: CLI (Caller’s Line Identification) Caller Line Identification (CLI): Calling collection Identification (CLI) allow buyers to identify the caller prior to picking up the product receiver. To subscribe to CLI services, consumer needs a mobile phone set with display functionality or a CLI device attached with the phone. Thus generating a merchant account on I/N platform and any contact made from that telephone will probably be charged to the account. The service will provide state of art scientific facilities towards the subscribers. 5. CUSTOMER CARE & CUSTOMER PROVIDERS DEPARTMENT

PTCL has established the Customer Companies Department at different amounts the summary of the explained department can be as follows. Corporate Customer Care Center Operation Region Level Customer Services Centers Tensile Level Toll Free Help Lines for Complaint & Enquiry now all of us briefly bring in the features of these: Corporate Customer Care Center to facilitate Corporate and business Customers PTCL has established Company Customer Care Centers at all Operation Regional Head Quarter Level, in all the meager cities state. The Corporate Clients can get their problems resolved under one roof in a one windowpane environment by simply dialing UAN 111-20 twenty 2 .

The client Relation Officers register the complaints & forward these types of to the related office. Consumer Services Centers to aid consumers PTCL has established Consumer Services Centers at all Tensile Level cities/offices. Here the consumers may use Fax Center, Voice Telephone for Local/NWD/ISD dialing. On divisional Offices Level duplicate mobile phone bills might also be obtained from C. S. C’s. Toll Free Support Lines PTCL offers state-of-the-art call center network to it is all sort of valued consumers for convenient common questions, Complaints regarding their services, T/No interrogation.

The following three Toll Free T/Numbers are available for this kind of purpose. a) 1236 (Service Activation) This kind of toll free Simply no is used to change the tariff packages of land line, WLL (V-fone), sixth is v PTCL mobile phone n net service account activation, & intended for Broad Strap customers. The service service is digitally ordered & activated inside 24 hours through concerned department) 1217 (Telephone Directory)This center is also Toll Free & is utilized to obtain the phone numbers of some specific readers (College, Govt. offices, Personal offices etc . ).

This is certainly centralized & is being used as Telephone Directory) 1218 (Land Series Complaints six. Projects and Assignments During Internship I used to be assigned to submit the daily market go to report to the consultant official in which I had developed to find out the new costumers as well as to write down the complaints of the costumers about the products they use or any recommendations were often welcomed. Also I was given to meet for least 12-15 prospects and make them aware about Products and services like BB, Evo, IPtv, D-SET, H-set, Pstn, and Case For this marketing I was qualified for one week to make proper publicity regarding the organization.. Advice: * Pakistan Telecommunication Business should Maximize Publicity and Advertisement Actions. * Recruiting and variety opportunities must be increased. * Free Workshops should be prepared. * They have to not only concentrate on metropolitan cities but also should take close attention to the rural areas and small cities. * They should improve their Costumer care services. * To enhance their offer activities they should create better strategies.

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