Communication Style Case Study Essay
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Communication style is the method used to deliver each of our messages to others.
Its final result is impacted by the style chosen by the person to relay our message. The different styles are passive, assertive, hostile, passive-aggressive. Through my experience in health-related, I have possibly witness or taken component in different scenarios that used different styles of interaction. There are three specific personal scenarios which come to mind once i think about the various sorts of communication. Initially Personal Situation During a breastfeeding school clinic rotation I had been assigned to follow a rn and witness communication involving the nurse and client.
The nurse came into the consumers room and without a polite greeting including good morning or a simple hello there stated, Mrs. Jones the following is your medication. Your customer responded, I do not want it.
All you carry out all day is definitely give me a lot of medication. The health professional replied which has a firm possible vocal tone and vision rolling, You have to take that. How do you anticipate to get better if you do not take your medicine? Both the health professional and client used aggressive communication.
The nurse can prevent the turmoil with the consumer had the lady initiated an assertive style of communication. To enhance the communication the nurse should respond assertively with a average voice presentation, a peaceful body stance, acknowledge the clients thoughts, and encourage the client to deal with her concerns (Arnold & Boggs, 2011). Also the nurse should certainly explain for what reason the client has been given the medication to aid the client understand the reason. Relating to Hansten and Knutson (2009), to make communication clear we must make clear why we should take this sort of actions.
With this scenario the end result using an aggressive style will bring about failure to accomplish a client targeted therapeutic romance. Instead your customer feels that they cannot trust the health professional and react aggressively. Trust is an integral part to a therapeutic relationship (Arnold & Boggs, 2011). Got the registered nurse approached the client with a simple greeting accompanied by the term of medication and the reason behind taking that, perhaps the customer would have been more willing to be compliant with the suggested care. Second Personal Scenario Recently I observe a situation in which a nursing helper was sitting at the breastfeeding station plus the nurse was walking simply by holding prescription drugs and a water cup in her hand.
The nurse asked the medical assistant, The call lumination is in in room five and I need to give one other client his medications. Would you please observe what the client needs. The breastfeeding assistant passes across her biceps and triceps and responses, I i am tired of these types of lazy healthcare professionals.
I always need to do everything. The nurse rolled her eyes and replied, Just do your task and do the things i asked. In this situation the nursing jobs assistant replied aggressively.
The nurse initially used the assertive style then replied using the extreme style. Rather the registered nurse should have been consistent with a great assertive response. For example the girl could of replied devoid of rolling her eyes, by using a medium tone pitch, abstain from insults, and acknowledge the other persons feelings (Hansten & Jackson, 2009). The other person is more likely to listen if they are not feeling insulted and protecting against the conflict from rising (Hansten & Jackson, 2009).
Also, turmoil should be dealt with and not overlooked to resolve that (Arford, 2005). In this situation the poor conversation caused a lack of trust and took major away from the clientele care. As a result can cause retaliation among peers and endanger quality customer care. Equally conflicting parties are negelecting that all their goal is always to provide quality client emphasis care and collaboration is essential to deliver this.
Collaboration will help accomplish better outcomes than one person only (Arford, 2005). Third Personal Scenario I had developed a personal scenario where the doctor ordered for any twenty-four hour urine collection. The procedure requires collecting the urine immediately after the client voids and moving it into a special pot kept on ice, to preserve the urine. We informed my own nursing helper, I started out a twenty-four hour urine collection ensuite 5. Could you please make sure to check frequently to get urine in the bedside bon and place that in the collection container.
The nursing assistance replied, Ok. I will. The very next time I entered the clientele room I recently came across the ice where the container is definitely kept experienced melted. I then replaced the ice and told my nursing jobs assistant, I noticed the ice had dissolved in room five.
Please check up on the ice levels hourly. She replied, Ok. I will. It seemed as though every time My spouse and i checked around the ice levels they had melted.
I found myself frustrated and ended changing the ice myself to get the job done properly. I realize given that my conversation with my personal assistant was non-assertive. My personal assistant was passive in her response. I did not assess my own assistant’s degree of understanding of the process and instead My spouse and i lost trust and became frustrated. Communication must be clear, finish and describe why we require a task performed a certain method (Hansten & Jackson, 2009).
If I would of taken the extra a chance to explain the reason why we retain specimens on ice perhaps my associate would of taken you a chance to do the task. In return I might have been in a position to attend to other folks duties acquired I had the capacity to trust my helper. Instead my personal message was incomplete and my response demonstrated too little of trust toward my helper.