dk s bbq grill restaurant bettering sole prop

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Sushi

Harvard Business School, Restaurant Management, Harvard Business, Helpful

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DK’s BBQ GRILL Restaurant

Improving Sole Prop Business

DK’s BBQ Cafe

DK’s BBQ Restaurant

Firms have to keep themselves abreast of all of the changes in their organization environment. In order to sustain within a challenging environment and achieve competitiveness on the market, they have to make sure operational quality and excellent financial performance with every passing day (Attaran, 2004). While using evolution of Globalization and rapid developments in the field of I . t, businesses think it is quite harder to contend with the additional industry participants with the help of their very own traditional business operations and processes (Kurtz Boone, 2011). It has become a need of the present times to institute newest technological techniques and devices in the business in order that a traditional stone-age firm can easily operate like a competitive company (Diorio, 2002). From getting raw material to the creation, marketing, and sale of last products; every single step in the business is now determined by technology (Indulska, Green, Recker, Rosemann, 2009). This newspaper focuses on showcasing the major areas where technology will help a small size family owned business, DK’s BBQ GRILL Restaurant to grow and operate in its industry within an effective and competitive fashion.

DK’s BBQ GRILL Restaurant

DK’s BBQ Restaurant – a little chain of fast food eating places was started by Dork D. T. Kodama in 1996 in Hawaii. Sansei Seafood Restaurant Sushi Tavern, D. T. Steak House, Vino Italian Tapas Wine beverage Bar, and Hiroshi Eurasi0n Tapas would be the four famous restaurants which usually DK’s operates in Oahu and Maui. The main product offerings of the cafe include modern-day sushi, barbecue, sandwiches, wines, and different types of seafood recipes. DK’s restaurant can be described as small scale family run business which has been setup with a man who had no encounter in the junk food industry. To make his organization successful, the proprietor D. T. Kodama examined the consumer preferences, life styles, and eating habits just before expanding his business functions by beginning new eating places in the market. He found a great potential for the growth of his business in Hawaii industry. Therefore , this individual introduced progressive fast foods in new eating places in Boasts and Oahu (DK’s Restaurants, 2012).

These restaurants shortly received great appreciation from your customers and enabled the proprietor to think about additional expansions later on. However , Deb. K. Kodama did not offer importance to implementing the newest technological processes in his business which only restricted his business into a small community market. Regardless of the passage greater than 16 years, the business have not even crossed the local boundaries (DK’s Restaurants, 2012). There is certainly an huge need to take improvements inside the entire business setup so that D. K’s BBQ Restaurant can preserve and grow in its industry, achieve operational excellence, and strengthen it is relationships while using customers and provide chain users.

How technology can help DK’s BBQ Restaurant succeed?

Problem of how technology can help a business succeed may be answered with regards to its contributions in bettering the performance of that organization over time. The advancements in technology have completely improved the way businesses perform within a challenging organization landscape. To be able to ensure a sustainable foreseeable future in this environment, businesses need to align their business businesses with every new technology that brings revolution in the entire sector patterns (Kurtz Boone, 2011). DK’s BARBECUE Restaurant can be described as traditional friends and family business that operates in the fast food manufacturing industry. Consequently , it has a larger business network and stakeholder relationships than firms inside the services or perhaps trade companies. The technological needs can also be greater in the manufacturing sector than they can be in other industries (Rayport, Jaworski, Jaworski, 2002). The following section shows how technology can affect the place to place of DK Restaurant’s business operations:

Selection of Supply String Members:

Suppliers are the specific or organizations that provide natural material to the business to manufacture its products while distributors are the businesses that deliver these produced products for the company’s outlets or to a final consumers by their doorsteps. If a organization wants to succeed in its market, it has to select the best supply chain associates from the market which are trusted in their duties and have a sound background in their career (Kurtz Boone, 2011). Selecting these reliable suppliers and distributors is only possible if perhaps DK’s Restaurant has a sound communication program to find out and contact the suppliers in the market or have functions to research info over the internet (Attaran, 2004). In both these instances, DK’s Restaurant needs to retain its backlinks strong and stable together with the outside community. If it develops relationships with the most reliable suppliers and marketers from the sector, it can find the best quality organic material which is often used in production the highest quality food for the shoppers and deliver them to the required places with efficiency (Indulska, Green, Recker, Rosemann, 2009).

Improvements inside the Communication Systems:

Communication can be an integral part of lifespan of individuals and businesses. This enables them to speak and share their very own messages in order to people and businesses that have a direct or perhaps indirect stake in their procedures or performance. For DK’s Restaurant, the greatest benefit of technology can be understood in its conversation patterns having its customers, suppliers, and marketers. For example , effective communication devices will allow it to keep a check and balance with the inventory available with its diverse departments and with the suppliers. The execution of advanced telephone sites will permit an efficient dexterity among all the departments from the company that may ultimately lead towards raising its output (Diorio, 2002). The product sales department can easily efficiently contact the buy department regarding the current situation of require and supply of your specific products. Similarly, the purchase division will be able to speak the current position of the inventory for the suppliers who will deliver new supplies when the inventory runs short after having a specific level. Moreover, net, emails, survey software, and other net services will certainly enable DK’s Restaurant to keep in touch with the suppliers, customers, governmental bodies, and directs (Kurtz Boone, 2011).

Improvements in the Consumer Services:

Technology also plays a big part in increasing the customer providers of an corporation. According to the most current researches, the best customer service should be to respond, upon immediate basis, to the inquiries and concerns which consumers ask in the company about its phones or internet site. Any delay in offering solution to those problems shows reprehensive poor client services by the company officials. Technology can assist DK’s Cafe to ensure an effective liaison using its customers; specially when the customers might order fast foods on phone for deliveries at all their doorstep (Stefan, 2003). As well as the customers, the employees of DK’s Restaurant will also keep themselves more conscious of the activities and affairs of its different restaurants.

Having a sound connection, Internet, and telephone network at their workplace, employees of DK’s Restaurant will not face any difficulty in showing important information with all the employees in other departments and restaurants. Through internet and email, they shall be able to send and obtain important files, research to get clients, suppliers, and potential markets in the area, and speak important concerns to the administrators or upper level administration in an efficient and effective manner (Indulska, Green, Recker, Rosemann, 2009).

The successful services provided to the customers will also assist in increasing their satisfaction together with the company. This satisfaction may be the first step towards building long-term relationships while using customers (Sanders, 2007). The customers may possess both confident and bad experience with DK’s Restaurant. For example, if a buyer leaves the DK’s Cafe after savoring a good foodstuff as well as remarkable customer services, he will not only come back down the road, but will likewise share his positive experience of the firm to his friends, family, and coworkers. Conversely, if he earnings after a poor experience either with foodstuff or customer services or both; he will warn others from going DK’s Restaurant (Stefan, 2003).

Customer Romance Management (CRM):

There are also a lot of specialized programs or software program available in the market that assist business managers inside their day-to-day responsibilities and obligations. Customer Marriage Management (Commonly known as CRM) is one of the greatest examples of such programs. This is a kind of software program which helps businesses in numerous functions linked to customer companies; for example , holding, editing, layout, and managing of information of individual customers, making it offered when needed, offering contact information and purchase history right up until a specific time in the past, and acting as a computerized substitute to manual work and data access in registers and laptops. This organization software can help D. K’s Restaurant in numerous ways.

The most important benefit is a better control over salary and administrative costs (Attaran, 2004). If D. K’s Restaurant implements CRM software, it will deliver efficiency in the performance of employees that will eventually increase its output (Rayport, Jaworski, Jaworski, 2002). The need to seek the services of new employees will also be removed due

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