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SUNWAY COLLEGE JOHOR BAHRUCTD 1203SYSTEMS DEVELOPMENTGROUP ASSIGNMENTJANUARY 2019Students’ NameStudents’ IDTai Kang Sheng18042853Chong Yin Xuan18042747Tan Zhi Wei18032110Lecturer’s NameMISS REBECCA CHIN157035593980Marks Write-Up157035536195PresentationTable of Contents WEB PAGE l _Toc7080_WPSOffice_Level1 Introduction to the company1 WEB PAGE LINK l _Toc7516_WPSOffice_Level1 Organization chart3 HYPERLINK d _Toc4453_WPSOffice_Level1 Task Title and Project Scope4 HYPERLINK l _Toc1614_WPSOffice_Level1 Project Scope4 LINK l _Toc16186_WPSOffice_Level1 Ishikawa Diagram5 HYPERLINK l _Toc28015_WPSOffice_Level1 Three Types of Fact Finding6 HYPERLINK t _Toc14354_WPSOffice_Level1 Perform Interview6 HYPERLINK l _Toc30678_WPSOffice_Level1 Conduct Questionnaires and Surveys7 HYPERLINK t _Toc15155_WPSOffice_Level1 Questionnaires Question Example7 HYPERLINK d _Toc1038_WPSOffice_Level1 Perform Research8Context Diagram9Diagram 010 WEB PAGE l _Toc24536_WPSOffice_Level1 Reference11Introduction towards the company Malaysia Airlines Berhad (MAB) can be an flight operating travel arrangements from Kuala Lumpur International Airport, which as well formerly called Malaysian Air travel System (MAS), branded while Malaysia Airlines.

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Besides, Malaysia Airlines from secondary hubs in Kota Kinabalu and Kuching to destinations throughout Asia, Oceania and Europe.

Malaysia Airlines functions flights from the home basic, Kuala Lumpur International Airport, while offering connectivity around the world, including Europe, the Middle East, Australasia, North and South Asia, and Southeast Asia. Malaysia Air carriers is the banner carrier of Malaysia and a member with the one globe airline cha?non. The Malaysia Airlines Berhad (MAB) business commenced businesses as the national transporter on one particular September 2015 when Malaysian Airline System (MAS) was dissolved via Bursa Malaysia in 2014 and therefore ceased businesses on August 31, 2015. Malaysia Air carriers is the major airline of Malaysia and which flew its initial commercial flight in1947. After the creation of the Federation of Malaysia in1963, Malaysia Airlines was then has been renowned as Malaysian Airways. In 1966, after the Independence of Singapore Contract 1965, the airline was renamed Malaysia Singapore Air carriers (MSA), prior to its assets were divided in 1972 to create Malaysian Flight System (MAS, since renamed as Malaysia Airlines) and Singapore Flight companies. Malaysia Air carriers is one of the air carriers experiencing financial and photo crisis in 2014. Throughout the years, Malaysia Airlines provides experienced soars and is catagorized. In the early years of 1950s to late 1990s, the airline expanded rapidly by receiving technical assistance from British Commonwealth Airlines, signing up for International Surroundings Transport Connection (IATA) and increasing their routes domestically and internationally. Nevertheless , Malaysia Airlines had to encounter their 1st fall in early on 2000 due to financial crisis. The loss reached roughly RM 800 million. The organization managed to restore in 2005 but encountered another problems in 2005 due to escalating gasoline costs and poor managing. A new CEO was equiped develop changes in operations and corporate culture and a Business Transformation Plan and Business Alteration Plan premiered. Malaysia Flight companies proudly lures the countrywide flag on behalf of all Malaysians. As the national aircarrier, Malaysia Air carriers has appreciated the Negaraku initiative, released by the Prime Minister of Malaysia with the aim of instilling a sense of patriotism amongst most Malaysians. Some aircraft can bear the Negaraku logo with particular livery, combining the heart of Negaraku. Our inflight magazine, Going Places, as well as our inflight entertainment program will characteristic Malaysian Characters and exceptional content with a spotlight on Malaysia. Corporation chartProject Title and Task Scope Project Title: On the web air Solution Purchase Program ImproveThis task is make to improve the present online atmosphere ticket order system. In order to give a better experience the moment customer and staff using the purchase program to purchase the environment ticket as well as the staff to checking the admission. The new on-line air ticketed purchase program will allow the consumer booking they will ticket making use of the official web page of the Malaysia Airline and use on the net payment to pay the fee. Not just that, the new system will also enable our buyer to produce their admission using the printing system at the airport. Task Scope The corporation already have an internet ticket obtain system, but it seems to have a few problem. The challenge of the current online ticker purchase program are, the existing system have the problem a crash when customer try to reserving a admission. Not only that, all of us also get respond from our customer says that the current program are not user-friendly for they to get the ticker. We are also notice that the existing system have a problem that occurs during the transaction in the payment. This project is usually to improve the total experience to the consumer as well as the personnel when using the program. The main aim is to have got a fast and clear program, that is easy to use for the customer. Other than that, should be to make the program more user-friend for the consumer, so the customer won’t have any problem while using the system. All of us also want to improve the online solution sell by improving the present Online Air Ticket SystemIshikawa Diagram Three Types of Fact FindingConduct Interview A job interview is the procedure for asking the opinion from the people who making use of the system both equally directly or indirectly in order to know the problem of the program. We will certainly conduct an official interview to ask the internal staff who making use of the system, exactly what are the problem once their using the system. Through this interview, we all will pick a few employees who relevant to the system through the sell department as our interviewee. All of us will make a set of inquiries consisting of open-ended questions, close-ended questions and range of response questions to request the interviewee. We can record their very own comments, and follow up the interesting responses made by the interviewee. So , in this interview session we could understand what would be the issues confronted by the employee who make use of the system depending on their response. InterviewSection you: Interview Detail1. 1 Project Title 1 ) 2 Date 1 . 3 Time 1 . 4 Area 1 . 5 Interviewer’s Brand 1 . six Interviewer’s Naming 1 . 7 Interviewee’s Term 1 . almost eight Interviewee’s Designation Section 2: Question2. one particular Do you have difficulty using the online air ticker purchase program (Yes or perhaps No)Response: 275399576206203957620 YES SIMPLY NO Remark: installment payments on your 2 What type of problems have you experienced? Response: Remark: 2 . 3 Just how many period you have skilled those difficulties? Response: Remark: 2 . 4 Rating the web air ticker purchase system from 1 to 5 (5 as the best mark) simply how much you ranking it? Response: 2377440255905857250260985161480519053129915190516764019051 a couple of 3 some 5 Remark: 2 . 5 What kind of function do you think can be included in the system to improve it? Response: Remark: Section a few Acknowledgement Section ______________________Interviewer’s Unsecured personal _______________________Interviewee’s SignatureConduct Questionnaires and SurveysA forms and online surveys can help to visualize the pleasure of the customer who using the system. All of us will execute questionnaires and surveys in both in web-based and in in person form through the customer who using the system and travelling using each of our airline. The questionnaires and survey in conducted in the people who employing our aircarrier. When their very own open the website, a message a pop up to inquire them to join a survey. By using the forms and online surveys fact-finding approach, we can transfer the data from the surveys to a visualize data that show different type details. So that we can have a look about the customer opinion about the system. Questionnaires Question ExampleIs it user friendly the online air ticker buy system? ( ) Easy( ) Normal( ) DifficultDo you like the expertise of the online purchase? ( ) Yes( ) Normal( ) NoHave you faced any system inability when using the online air ticker purchase system? Response: _______________________________________________Do you have any kind of suggestion regarding the online atmosphere ticker purchase system? Response: _________________________________________________ _________________________________________________Conduct ResearchResearch may be the process of looking the internet or perhaps other sort of source regarding trend with the industry. Research is important to include in order to be familiar with customer requires of the current generation. We all will conduct the research making use of the power of net. By searching the internet we are able to know what is the newest technology that can apply into our system in enhance the customer satisfaction. Not just that, we can conduct a research that pinpoint at the competition of the business, for example Atmosphere Asian. What had they will done in the web ticket purchase system to get great respond in the customer and what kind of features they included in their particular system. Therefore , we can really know what are the point that buyer want to see. 36410903817620BankBankContext Diagram25146038735CustomerCustomer67132204445Flight Administration SystemFlight Supervision System3658235463550Online Atmosphere Ticket Purchase System0Online Air Ticket Order System49530002254251905000240665 Air travel Booking Obtain Customer booking request18897602139955067300168275 Solution information Create ticket information51523901797051905000194945 Payment Receipt information 19050002292355113020213995 Ticket slip Generate Admission slip 4671695239395415290031750 Transaction Generate receipt3452495361952Ticket PrintingSystem2Ticket PrintingSystem2008505535305Diagram 0Flight Databases4762500193040 Validate Ticket Ticket Slip Information Approval 481520536830 422402050802021840109220 Produce Ticket Copy Receipt details 628396056515 Air travel Management System Flight Management System35807651022350Online Air Ticketed Purchase System0Online Air Admission Purchase System1215390120650CustomerCustomer Flight Reserving Request Customer Booking Request 47028101714524796752540 Generate Ticket Data Ticket Information491045547625245808513970 Ticket Slip Receipt Info 251396517145490410543815 Generate Ticket Slip4729480196851844040908051568450133985425323031750 Payment Invoice Duplicate Invoice 3647440158115BankBank1147445952501Payment System1Payment System Transaction2503805410210249682062230 Generate invoice Reference

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