the 4g market in vietnam
By the end of 2016, the Ministry info and Marketing and sales communications has awarded official licenses to four large corporations in Vietnam to apply the fourth generation (4G) portable telephony system, namely Viettel Telecome, VNPT (Vinaphone), Mobifone and Gtel Mobile. The 4G industry in Vietnam is flourishing and service providers are competitive fiercely with these big market stocks. With the intense competition in 4G marketplace, service provider usually want to bring the highest satisfaction to clients when using their particular services. In respect to a review from IDG announced towards the end of This summer 2017, Viettel is the service agency achieved the highest satisfaction of customers in the category “4G company coverage typical” by Viettel installed 3600 stations 4G in 63 provinces, the coverage can be high enough to protect 95% in the population.
However , you will still find some important issues. Likewise according into a survey done by IDG, when competing with the Mobifone, Viettel shed in the category “4G Service Provider Have Large Quality”. Especially, the criteria in this category are the speed of information loading, the speed of submitting data, the utilization of television providers, watching videos online (use more data), using social networks (Facebook, Instagram, Twitter, ). This is the initial problem pertaining to Viettel.
When rivalling with the Vinaphone, Viettel shed in the category “4G Company Have Very good Customer Care”. Items through this category range from the following: services charges (package price, price tag price), services convenience, offers variety, customer care. This is the second biggest issue for Viettel.
Huge corporations often consider client satisfaction as the core with their value to success and long-term success. In addition , the project “The project to deploy the service of moving the mobile company, keeping reader number in Vietnam” has been approved and will commence on January one particular, Viettel should certainly improve the over to improve customer satisfaction as well as their particular loyalty.
According to StatCounter figures company in October 2016, the number of consumer worldwide access via the Internet offers surpassed the pc. Specifically, visitors from the mobile and tablet is fifty-one. 2%, as the desktop history is twenty four. 7%. This below statistic gives information on the global mobile phone data traffic from 2016 to 2021. In 2016, global mobile phone data visitors amount to 7 exabytes monthly. In 2021, mobile info traffic globally is projected to reach 49 exabytes each month at a compound twelve-monthly growth charge of 47 percent. Every day mobile actions such as cellular social media utilization, including mobile chat and voice or video cell phone calls, and portable e-commerce drive mobile traffic but portable video has the largest development rate out of all of the cellular content groups. This is unsurprising, as more than half of global digital online video plays through the fourth 1 / 4 of 2016 were through mobile devices.